Welcome to e-RCMS Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

• NEVER write any sensitive data, such as name of a returnee, in a support request.
• Make sure to mask any sensitive data if screenshots are attached.
  
• In order to solve a request, the information you enter may be visible to contracted external service providers outside of your agency.
• Your request is assigned to the correct helping agent based on the server running your e-RCMS (e-RCMS Host) and the Help Topic you choose